Troubleshooting¶

Common issues and solutions when using Dashboard.

Data Issues¶

Chart shows “No Data” despite data existing¶

Symptoms: A chart displays no data, but you know records exist in the system.

Causes:

The chart filters exclude all records
The date range filter excludes all records

Solutions:

Check the chart’s Filters tab for overly restrictive conditions
Change the Date Range to “All Time” to rule out date filtering

Chart data does not match expectations¶

Symptoms: Chart values seem incorrect compared to what you see in list views.

Causes:

Different filters applied to the chart vs. the list view
Chart aggregation (Sum vs. Average vs. Count) does not match expectations
Date range filtering excludes some records

Solutions:

Open the chart configuration and review the Filters tab
Verify the measure Aggregation is correct (Sum, Average, etc.)
Check the Date Range setting
Compare the chart’s filter with the list view’s search filters

Chart not updating with new data¶

Symptoms: You added new records but the chart still shows old data.

Causes:

Auto-refresh is disabled or set to a long interval
The browser has cached the previous data

Solutions:

Refresh the browser page
Enable Auto Refresh in the chart configuration’s Real-time tab
If the dashboard has auto-refresh, wait for the next refresh cycle

Display Issues¶

Chart renders incorrectly or is blank¶

Symptoms: A chart area appears but shows no visualization, or the chart renders with visual artifacts.

Causes:

No measures defined on the chart configuration
The chart type is not compatible with the data structure

Solutions:

Verify the chart has at least one measure defined in the Measures tab (unless it’s a Metric, Gauge, or Geographic chart type)
Try changing the chart type to a basic type (Bar or Line) to rule out compatibility issues

Geographic chart shows empty map¶

Symptoms: The map renders but no data appears on it.

Causes:

The Region Field value does not match the map’s region codes
No map asset is selected
The data has no records matching the filters

Solutions:

Verify a Map Asset is selected in the Geographic tab
Check that the Region Field contains values matching the map’s region codes (e.g., ISO 3-letter country codes for the World map)
Test with a broader date range or fewer filters

Performance Issues¶

Dashboard loads slowly¶

Symptoms: The dashboard takes a long time to render or the browser becomes unresponsive.

Causes:

Too many charts on a single dashboard
Charts querying very large datasets
Multiple 3D or geographic charts on the same dashboard
Very short auto-refresh interval

Solutions:

Reduce the number of charts per dashboard (recommended: 6-8 maximum)
Add filters to reduce the data volume per chart
Increase the Max Data Points limit or reduce it to cap the data volume
Set auto-refresh to 60 seconds or longer
Limit 3D and geographic charts to 1-2 per dashboard

3D chart is slow or unresponsive¶

Symptoms: 3D charts lag when rotating, zooming, or updating.

Causes:

Large data volume
Multiple 3D charts on the same dashboard
Older hardware or mobile device

Solutions:

Reduce data points using filters or the Max Data Points setting
Limit to one 3D chart per dashboard
Switch to a 2D chart type if interactivity is not essential

Style template changes not reflected¶

Symptoms: You modified a style template but charts still use the old styling.

Causes:

System templates cannot be modified
The chart may not be using the template you modified

Solutions:

Verify the template is not a System template (system templates have a blue “System” ribbon)
Create a new custom template instead of modifying a system template
Re-apply the template to the chart

Getting Help¶

If you cannot resolve an issue using this guide, contact your system administrator with:

The chart name and type
Any error messages you see
Steps to reproduce the issue